FAQ’s

For Veterinarians:

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How are digital images sent or uploaded to Radterra?

After your clinic and user accounts are setup, you will be given specific instructions on DICOM sending from your imaging workstation to our teleradiology system.  To make this happen, we will need the assistance of the vendor or technical support for your specific imaging system as they will have the expertise for DICOM SEND setup on your workstation. Since this can take a couple of days to setup, the system we use is also configured to allow attaching DICOM or JPEG files manually, similar to attaching images in an email.  

Do you accept hard copy (film-screen) radiographs for interpretation?

Although we are primarily a teleradiology company, we feel all veterinarians irrespective of their hospital imaging equipment should have access to our services.  Logistically, sending hard copy radiographs for consultation presents many more challenges and costs, and some compromises may have to be made by all parties.  If you are interested, please let us know and we will sort out the details.


For Pet Owners:

What is a Board Certified Veterinary Radiologist?

To become a veterinary radiologist, an individual must first complete veterinary school, preceded by two to four years of undergraduate training. Thereafter, usually after doing a one year internship in medicine and surgery, he or she completes an additional three or four years of specialty training. This is called a veterinary radiology or diagnostic imaging residency. 

During this residency, the individual receives advanced training in interpretation of X-rays, Computed Tomography (CT or CAT scans), Magnetic Resonance Imaging (MRI), Ultrasonography, and Nuclear Medicine.

After completing a radiology residency, candidates must pass a difficult exam to certify they have have the skills expected of a veterinary radiologist. Upon passing this exam, the individual can acknowledge his or herself as a Diplomate of the American College of Veterinary Radiology (Dipl. ACVR).

Can an animal owner request the radiologist's services directly?

No. Your own veterinarian plays a critical role in the initial diagnostic evaluation of your pet. He or she must determine if the services we offer will be helpful with diagnosing or treating your pet's problem.